You Don’t Have to Navigate This Alone

No. INTERA Navigation & Support services are not psychotherapy, clinical counselling, or medical care.

Gender Journey Peer Navigation and Pre- & Post-Surgical Peer Navigation are non-clinical peer-support services grounded in lived experience, practical knowledge, mentorship, and resource navigation.

Gender Gear Consultations are educational consultations designed to help you make informed decisions about gender-affirming products. They are not medical assessments or healthcare services.

First Steps Family Education & Support is facilitated by qualified mental health professionals and provides education, guidance, and resource navigation. It is not intended to establish an ongoing therapeutic relationship or replace psychotherapy or medical care.

No. INTERA Navigation & Support services can be accessed without a referral.

Most INTERA support services are offered free of charge or on a sliding-scale basis for up to two appointments, subject to available funding and program capacity.

Fees for additional or professional services may vary. Current pricing is available during the booking process or by contacting INTERA directly.

• Gender Gear Consultations if you are exploring binders, packers, gaffs, breast forms, compression garments, or other gender-affirming products.
• Gender Journey Peer Navigation if you have questions about your gender journey, community resources, healthcare navigation, or want to connect with someone with shared lived experience.
• Pre- & Post-Surgical Peer Navigation if you are considering, preparing for, or recovering from gender-affirming surgery and want practical peer support.
• First Steps Family Education & Support if you are a parent, caregiver, partner, family member, or loved one looking for professional education and guidance.

Yes. Information shared during appointments is treated respectfully and confidentially.

There are limited circumstances in which confidentiality may need to be broken because of legal, ethical, or safety obligations. These may include a serious and imminent risk of harm, concerns about abuse or neglect where reporting is required by law, or circumstances in which records are legally required.

Whenever possible, we will make reasonable efforts to discuss these situations with you.

Gender Gear Consultations, Gender Journey Peer Navigation, and Pre- & Post-Surgical Peer Navigation are generally booked for 30 minutes.

First Steps Family Education & Support appointments use a longer appointment format. Confirm the current appointment length when booking.

Yes. Family members, partners, and other support people are welcome to attend appointments where appropriate and with your consent.

Absolutely. Your needs may change over time, and you can access different INTERA services at different points in your journey.

For example, someone might begin with a Gender Gear Consultation, later use Gender Journey Peer Navigation, and eventually access Pre- & Post-Surgical Peer Navigation.

Peer Support is designed as a short-term service that helps people build confidence, access resources, and identify practical next steps.

INTERA aims to provide up to two peer-support sessions on a low-to-no-cost sliding scale, subject to available funding and program capacity.

Additional fee-for-service appointments may be available for people who would like continued support.

If your needs extend beyond the scope of INTERA services, we will do our best to help connect you with appropriate healthcare providers, mental health professionals, community organizations, or other relevant resources.